Quality Policy

RZD Trade has developed and implemented a quality management system meeting the standards of GOST ISO 9001–2015 and ISO 9001:2015.

The high quality of services rendered and building long-term trust relationships with customers are RZD Trade’s top priorities. The quality management system, which enables monitoring and effective control of business operations, has a key role to play in these processes.

Basic quality policy principles

• Improvement of the quality management system pursuant to ISO 9001:2015 and GOST ISO 9001–2015.

• Management leadership, teamwork, focus on the overall result, and ongoing performance improvement of the company business units.

• Clear distribution of responsibility and authority and effective staff interaction.

• Long-term success-orientation, retention of achievements and mastering new activity areas.

• Enhancement of the company’s services and business processes based on current management methods and achievements in science and technology.

• Improvement of RZD Trade’s quality management system to enhance its performance.

• Regular personnel training, involvement of each employee in improving the performance of RZD Trade, personnel motivation to improve performance and labour quality.

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